State of Massachusetts Registered Nurse IV in Holyoke, Massachusetts

The Soldiers’ Home in Holyoke is seeking an engaging, collaborative, and experienced nursing supervisor to serve as a Veteran Care Coordinator. Our applicant will serve as a member of the nursing administration team and will be responsible for complete management and oversight of one of our four (4) Veteran Care Centers in our long-term care facility.

/ Duties and Responsibilities (these duties are a general summary and not all inclusive): /

  • Oversees day-to-day operational needs of the Veteran Care Center

  • Ensures continual delivery of high quality and effective nursing care

  • Plans for optimal utilization of staff for the delivery of nursing care throughout the 24 hour/7 day a week period.

  • Holds staff accountable for own clinical practice, including use of nursing process and appropriate documentation to meet all regulatory body standards.

  • Communicates effectively and resolves conflicts when they arise to promote trusting relationships

  • Adopts and implements innovative nursing practices to improve Veteran care

  • Participates in recruiting, selecting, mentoring and evaluating nursing personnel and their performance.

  • Ensures that clinical operations remain in compliance with professional and regulatory standards

  • Maintains a healthy and collaborative team environment

  • Develops and implements nursing policies and nursing

  • Maintains own current knowledge of the Veterans on the care center.

  • Maintains own competence in geriatric nursing and acts as clinical resource and expert role model to staff.

  • Assures staff knowledge and integration of age-specific nursing of the Veteran population as a critical element in the assessment, planning, implementation and evaluation of care.

  • Completes data collection and monitoring for quality and performance improvement.

  • Assesses, plans and evaluates nursing care and Veteran/family progress towards goals, directing staff as needed

  • Utilizes appropriate resources and exercises fiscal stewardship

  • Attends appropriate clinical committees to support Veteran care.

/ Veteran Environment Management /

  • Develops a care center’s philosophy/goals which reflect the uniqueness of the care center and are consistent with the philosophy of both the nursing department and the Soldiers’ Home in Holyoke.

  • Manages the care center fiscally by collaborating with the ADON/DON maintaining accountability for approved personnel, supplies and expense budget.

  • Maintains a safe environment for Veterans, staff members and visitors.

  • Works with other ancillary support services to the care center, initiating appropriate communication and planning to ensure a constant level of services to meeting Veteran care needs.

  • Prepares written reports on care center issues, trends and progress towards goals.

/ Personnel Management /

  • Participates in interview process for new employees; assists new staff members in orientation process and completes a competency-based skills inventory, and assigns senior staff to precept orientees.

  • Promotes teamwork with all staff assigned to shift.

  • Monitors activities of the Veteran Care staff for adherence to standards and need for education.

  • Promotes communication to staff members by conducting regular staff meetings to share information and maintains active communication by use of logs, etc. to personnel on the Veteran care center.

  • Promotes development of all staff members by:

o meeting with each staff member on regular basis to evaluate performance, identify areas for growth, set mutual goals and provide progressive work assignments.

o develops leadership skills in personnel by conducting/precepting in orientation of new personnel, and guiding the staff in the development of leadership abilities.

  • Conducts progressive discipline with individual staff members as needed, documenting appropriately.

  • Develops a Veteran Care Center based schedule and collaborates with other nurse coordinators/supervisors to assure balanced staffing patterns. Monitors use of sick time of staff.

  • Evaluates each member utilizing EPRS system.

  • Functions as facility supervisor on weekends and holidays if needed a rotating basis with other Veteran Care Coordinators.

  • Relieves other Veteran Care Coordinators, on a shared basis, during vacation, extended illness, etc.

  • Identifies goals for professional development and attends continuing education opportunities to attain goals.

  • Member of other SHH facility committees as needed to support nursing staff.

  • Performs other related duties as required or as directed by DON/ADON.

/ Preferred Qualifications: /

  • Proven ability to lead others and to effect sustainable change.

  • Bachelor’s degree or higher in nursing

  • Certification in Geriatric Nursing or related areas.

  • Ability to supervise and inspire others including the issuance of corrective action when needed.

  • Ability to promote change and manage conflict

  • Knowledge of current evidence based practice and regulatory standards of care.

  • Knowledge of emergency nursing procedures.

  • Knowledge of methods in evaluating nursing practice and health outcomes

  • Intravenous skills and knowledge.

/About the Agency:/The Soldiers' Home in Holyoke is a state-funded, fully accredited health care facility that offers veterans quality health care, including full-time residential accommodations, an on-site dental clinic, a multi-service outpatient department and provides educational and social services for approximately 5000 veterans. The Soldiers’ Home includes a total of 280 beds consisting of 250 long term care beds, 30 residential beds and is staffed by approximately 350 administrators, clinicians, nurses, certified nursing assistants, skilled trade, dietary, housekeeping, contractors, consultants and general administrative personnel. The tradition of service to the veterans of Massachusetts is surpassed only by a continued commitment to excellence in care for those who are in need now and in the future. Our mission is to provide “Care with Honor and Dignity” to our Veterans.


This is a full-time, 40 hour a week position. Monday-Friday 7:00am-3:30pm

Days Off: Saturday and Sunday

/Pre-Offer Process:/

A criminal background check (CORI) will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit:

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

  • Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you have any questions or concerns please contact the Human Resources Customer Service line at 800-627-7730.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.


Applicants must have at least (A) two years of full-time, or equivalent part-time, experience as a registered nurse in a recognized hospital, clinic or medical facility and (B) of which at least one year must have been in a supervisory, administrative or managerial capacity or (C) any equivalent combination of the required experience and the substitutions below.


I. A Graduate degree with a major in Nursing may be substituted for a maximum of one year of the required (A) experience.* No substitutions will be allowed for the required (B) experience.

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

SPECIAL REQUIREMENTS FOR ALL LEVELS IN SERIES:Current and valid registration as a professional nurse under the Massachusetts Board of Registration in Nursing.**

*Recent graduates from an approved school of nursing must have applied for the first available registered nurse examination. Based on assignment, possession of a current and valid Massachusetts Motor Vehicle Operator's license may be required.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Medical Services

Organization: *Soldiers` Home, Holyoke

Title: Registered Nurse IV

Location: Massachusetts-Holyoke-110 Cherry Street

Requisition ID: 17000365