Baystate Health Patrol Officer, per diem in Greenfield, Massachusetts

Patrol Officer, per diem

Full/Part Time

Per Diem

Job ID



Greenfield, Massachusetts



Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Like any organization, it's the people that make the difference- Are you ready for the challenge?

Do You Know Who We Are?

We are Baystate Health- one of the largest health care systems in New England with over 11,500 employees, five hospitals and over 60 medical practices! Baystate Health is a not-for-profit, integrated health care system serving over 800,000 people throughout western New England. With roots dating to the founding of Springfield City Hospital in 1873, Baystate Health has been providing skilled and compassionate health care in the Pioneer Valley for more than 140 years.

Baystate Health is an integrated health care delivery system serving a population of nearly 1 million people in western Massachusetts. Baystate Health has been named a Top 100 Integrated Healthcare Network for ten consecutive years by Verispan, a national research company. For the second time, Baystate Medical Center has been named a Magnet™ hospital for excellence in nursing services and has been recognized as a Top 15 Health System in the US by Truven® Healthcare Analytics.

As a comprehensive health care system, we have been nationally recognized for our quality care and a great place to work. Baystate Medical Center has been designated as a Magnet Hospital for excellence in nursing services by the American Nurses Credentialing Center (ANCC) and was named one of America's Best Hospitals by U.S. News and World Report. We are growing, offering room for a progressive career.

Under the direction of the security supervisor protects life and property of all persons on Baystate Medical Center property. Patrols hospital buildings and grounds, acts to deter loss of institution, employees, patients and visitors by preventing illegal entry by unauthorized individuals. Monitors surveillance cameras and reports any suspicious activities. Enforces the access control program. Examines doors, windows to ensure they are secure as well as checking and maintaining security of hospital vehicles. Monitors fire, security and infant security protection systems. Officer has the responsibility to dispatch of Security officers on all calls for assistance and response to emergency codes. Provides escorts for employees, visitors and patients. Assists in traffic control for fire and other emergent situations. Assists in traffic control. Handles disruptive situations. Conducts preliminary investigations. Performs special assignments.

  • Patrols assigned areas of the institution and exterior premises on foot or mobile patrol according to established schedule. Report any unusual occurrences property damage and thefts and all suspicious activities. Prepares reports specific to the problem noted. Interacts with staff by communicating crime prevention and security awareness information.

  • Enforces the access control program.

  • Issues visitor badges in accordance with policy. Explains access denials clearly, following policy guidelines. Identifies persons without identification in all areas of Baystate Health facilities. Ensures doors within the patrol area are secured/opened at correct times and completes unsecured door reports. Documents inspection of high risk areas. Clears floors of visitors as requested by nursing staff. Issues vendor and other specialty badges. Takes immediate action to correct security/safety problems. Conducts building rounds to ensure that doors/windows are securely locked. Responds to request to lock and unlock doors and also secures doors according to specified schedules.

  • Performs all duties in the command center. Operates the Premisys access control system by acknowledging alarms, opening doors and reporting unusual events to the supervisor. Monitors surveillance cameras, fire and security and infant alarm systems. Ensures correct responses and notifications are made. Dispatches call for assistance as received and appropriate personnel to the scene of the incidents within established time limits as provided in response instructions. Provides information to the public as needed. Responds to and initiates calls to the Springfield Police on the Comnet radio system.

  • Responds to codes and other emergencies immediately as directed by the supervisor. Operates fire equipment following department procedures. Has a working knowledge of emergency response plans and assists the supervisor in setting up the emergency operations center (EOC) and staffs the EOC as required. Will also notify Police when appropriate. Performs special assignments.

  • Controls the movements of patients identified by the medical staff as being at risk. Provides temporary support to clinics, offices or other areas as required. Operates shuttles and performs mobile patrols. Provide emergency transport of persons, records and specimens. Provides security for special events.

  • Provides escorts. Ensures timely and safe escort to employees and others within the medical facility and to parking lots.

  • Performs patient watches in Emergency Department and on inpatient units on occasion and upon request.

  • Photo ID System- has working knowledge on ID system to create, reprint ID badges and provide access in both 9000 and Premisys System.

  • Completes reports and summarizes incidents and records events in a timely and professional manner.

  • High School Diploma/GED, Associates Degree preferred

  • 3-6 months military, police, fire, corrections, behavioral health or healthcare security experience preferred

  • If no security experience, an Associates or Bachelor’s degree in related field may be considered in lieu of experience

  • Proficient in Microsoft Word

  • Report writing skills

  • Solid customer service experience

  • Valid Driver’s License

This is a per diem position located in Greenfield, MA. Ideal candidate should be able to work all three shifts including weekends and holidays.