BluePearl Client Care Coordinator in Charlestown, Massachusetts
BluePearl’s brand-new hospital in Charlestown, MA is hiring an exceptional Client Care Coordinator!
SUMMARY OF JOB PURPOSE AND FUNCTION
As a client care coordinator (CCC) you are the warm face of the organization welcoming our clients and patients. You will feel valued, respected, a part of the team and well trained to handle your daily tasks. The successful candidate will provide exceptional support to our doctors, clients, internal teams and external parties.
We seek team-oriented and customer-focused professionals with a positive, "can-do" attitude to join our hospital and be a part of a cohesive group. Individuals who can comfortably multi-task, have a keen eye for detail and adore pets tend to thrive in the position. Experience in a similar setting is ideal. This is a full-time 40 hour a week position.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc.Support the BluePearl mission of enriching lives by providing remarkable care for pets.
Speaks clearly, slowly and calmly in person and on the telephone. Communicates clear and client-focused solutions in ways clients are easily able to understand.
Assesses each client’s unique need, as well as the pet’s general condition by checking in “stat” and “standard” emergencies according to level of urgency.
Routes emergency calls.
Promptly processes accurate and thorough admission and check out procedures, including collection of associated fees.
Collaborates with nursing staff to ensure clients’ wait times in the lobby and exam rooms are minimized.
Acts as a liaison to clients, connects clients with other associates to facilitate answers to questions.
Monitors lobby for soiling or clutter and arranges clean up as needed.
Answers telephones using proper etiquette and tone as determined by established standards.
Confirms all appointments in advance, ensuring clients receive accurate information.
Explains aftercare options to clients and completes deceased pet aftercare forms.
Offers emotional support and resource materials to grieving clients in a compassionate and discreet manner.
Medical Record Processing and medical record keeping
Delivers and sends faxes, email and other correspondence promptly to the correct individual.
Reconciles daily receipts and cash drawer to hospital operation system figures.
Displays legible handwriting and records digital information free of spelling, grammatical and calculation errors. Uses a professional written and verbal tone in communication.
Owns, troubleshoots, handles and follows up on problems as they present. Seeks assistance with solving problems as necessary while taking responsibility for facilitating the outcome.
Uses hospital operation software to look up and document client and patient history.
Demonstrates competence with telephone system features, including hold, transfer, voicemail, overhead paging and modes.
Routes primary care veterinarian referral calls to the appropriate clinician or associate.
Routes client complaint calls to a manager if unable to resolve quickly.
Routes media calls and inquiries immediately to the Marketing Manager, Practice Manager or BluePearl Marketing Director.
Additional job duties as assigned.
CONTINUING EDUCATION & CAREER DEVELOPMENT
Participates in a minimum of two (2) internal or external continuing education credit hours annually, including annual OSHA training.
Proactively seeks opportunities to improve upon skill sets and learn additional skills, enabling greater contribution to the work team.
High school graduate.
Previous experience in a medical or veterinary office preferred.
Proficiency in computer programs such as Microsoft Word.
Proven ability to pay strict attention to detail.
Who are we?
BluePearl Veterinary Partners grew from the dreams of numerous veterinarians who believed pets should have access to high quality, cutting edge healthcare.
We are seeking hospital support with the same philosophy who are looking to grow their career in an exciting environment with a family atmosphere!
Your success is our success!
At BluePearl, the continued education of our techs is paramount. Not only do our techs get to work in state of the art facilities with the best veterinary teams in the nation, but they also have access 90% paid scholarships with Penn Foster and CE allowances. We also go even further to hold monthly CE meetings, associate feedback sessions, and opportunities for mentorship and cross-training .
BluePearl offers health benefits options, competitive compensation, flexible hours, scrub allowance, opportunity to bring your dog to work, additional training, and unlimited growth potential!
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BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
Job Category: Hospital Support Staff
Requisition Number: CLIEN05905
Location: Charlestown, MA, USA