Lahey Health Team Leader Medical Assistant in Burlington, Massachusetts


Under the general supervision of the Administrative Director, Director of Site Operations or assigned manager/Site Manager in Collaboration with the Associate Chief of Ambulatory Nursing Practice, provides direct and indirect care to a specified group of patients in a variety of healthcare settings. Medical Assistants work in collaboration with the physician(s), or other health care provider(s), other ambulatory support staff within the department, and with other disciplines, to deliver patient care.

Essential Duties & Responsibilities: including but not limited to:

I. Clinical Considerations and Decision Making: Ways in which MAs come to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.

A. Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.

B. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.

C. Delivers care that is specific to the age of the patient

D. Cares for patients as delegated by the provider, RN or LPN

E. Contributes information provided by the patient or family for the assessment of health status

F. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care

G. Provides patient care by:

-Providing necessary physical care to appropriate patient populations

-Utilizing and transporting equipment

-Administering treatments as ordered by the provider

-Assisting with examinations and procedures

II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.

-Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.

-Participates in and supports the educational plan for patient and family.

-Supports Lahey Hospital and Medical Centers commitment to community based activities both within the Lahey community and beyond.

III. Clinical Guidance: The MA, within the scope of his/her practice, is responsible for the nature and quality of care they provide for patients.

A. Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.

B. Demonstrates the ability to provide and maintain patient safety in the environment of care

C. Demonstrates skills as a responsive team member.

D. Demonstrates ability to fulfill role in Regulatory compliance and readiness.

IV. Clinical Study: The Medical Assistant in Ambulatory Care achieves clinical study through experiences with patients, through collaboration with colleagues and leadership and through formal and informal education. Learning is transformed into knowledge through self-reflection and analysis.

A. Upholds standards of quality care.

B. Demonstrates a commitment to life long learning.

Essential Duties & Responsibilities including but not limited to:

Team Lead Position

1) Oversees day-to-day Station activity and patient flow.

2) Supervises Medical Assistance and Clinical Assistance.

3) Interviews candidates and recommends for hire.

4) Is responsible for staff scheduling and coordinates processing of time cards.

5) Orients staff members and others to the department as requested.

6) Is alert to Quality Assurance and CQI issues as well as unsafe working conditions.

7) Complies with behavioral expectations of the department.

8) Demonstrates an understanding of job description and performance expectations.


Education: High School Diploma or equivalent required, and:

1) Graduate of an Accredited Medical Assistant program or 2.) has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA)

Licensure, Certification, Registration:

Certification required upon hire and maintained if not a graduate of an accredited medical assistant program.

Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position.

Achieves and maintains Basic Life Support (BLS) certification through American Heart Association, within 90 days of hire according to departmental standards.

Skills, Knowledge & Abilities:

Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient?s needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgment in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow

Experience: None



About Lahey Health

At Lahey Hospital & Medical Center, as one of the world's premier health care organizations, we provide superior health care leading to the best possible outcome for every patient. We exceed our patients' high expectations for service each day. We also help advance medicine through research and the education of tomorrow's health care leaders

We care for our patients with compassion and openness, unsurpassed expertise, a drive for continuous learning improvement, and with respect, caring, teamwork, excellence and commitment to doing our personal best.

Join our team and our mission of excellence by applying today!

How To Apply

Please apply directly online at Use the Job ID number to quickly locate the appropriate job listing. Once you have located the desired job, click on the checkbox in the 'Select' column, and then click the 'Apply Now' button, located at the bottom of the screen. Please note you are only able to select 5 jobs at a time.

Lahey Colleagues please apply directly through Colleague Connection using your Login and Password.

Lahey Health

Clinical Support, Medical Assistant

Lahey Health is committed to equal opportunity. We recruit, hire, train and promote without discrimination due to race, color, religion, gender, sexual orientation, national origin, ancestry, marital status, age, disability, citizenship, veteran status, or any other protected job status. Lahey Clinic provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. Please click here to view the "EEO is the Law" poster.