Nuance Reference Relationship Senior Manager in Burlington, Massachusetts

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Nuance Healthcare Overview:

At Nuance Healthcare, our vision is to be our customer’s trusted strategic partner for delivering intelligent solutions that intuitively link man, machine and the global storehouse of knowledge to improve clinical outcomes, ensure a positive patient experience, and ensure appropriate and compliant reimbursement. Specifically, we see a world where technology enhances the ability of clinicians to take care of their patients and doesn’t get in the way. Within this context, our day to day mission is to Reimagine clinical documentation by providing intelligent systems to capture, improve and communicate the patient story more naturally, accurately and efficiently – optimizing clinical & financial outcomes.

While our history is in technology, today’s challenges and the ever-changing regulatory environment require us to shift to taking a solution oriented approach to delivering clinical and financial outcomes by linking both technology and technology enabled services. We have successfully done this in key aspects of clinical documentation improvement and clinical documentation workflow. However, that is only the beginning of what Nuance needs to do.

Primary Responsibilities:

  • As a Reference Relationship Senior Manager, you will report to the Senior Director of Brand and Customer Experience for Nuance Healthcare. In this role, you will establish and promote Nuance Healthcare customer advocates through both verbal and written materials to help promote the customer’s success in achieving their business goals with Nuance solutions. This person will build relationships with physicians and c-level clients to understand their stories to position their best practices and achievements.

  • Proactive reference generation: Promotes and positions referencing opportunities to new and existing customers and maintains current information on their status

  • Establishes and maintains ongoing reference relationships with key customers, particularly physicians and C-level executives; captures, documents, and maintains knowledge about how key customers are successfully implementing Nuance solutions, the business challenges they solved, and the outcomes they are achieving.

  • Organizes and manages customer reference-based activities and various promotional activities related to the utilization of customer information while maximizing value

  • Responsible for gaining in-depth knowledge of key Nuance customers to effectively promote technical and business aspects of each customer's use of Nuance solutions both internally and externally

  • Qualifies, tracks, and monitors reference usage

  • Collaborates with sales, product management, solutions marketing, and client development

  • Cultivates relationships with sales, business unit leaders, executive/senior level customer contacts and sales reps, fulfills requests for reference calls or reference visits; supplies content for communication and reference systems

  • Provides services and support for reference value positioning, negotiations, and other requests

  • Recruits customer presenters for executive and other sanctioned events

  • Collaborates to coordinate customer interviews to produce various promotional assets/collateral, including customer success stories (web/print), video-based customer interviews, blog articles, e-newsletter, etc.

  • Responsible for continuous improvement to reference process and approach

  • Serves as source of support for Marketing departments, provides leads to public relations for features in various trade publications, gains customer content and approvals for use in marketing collateral and presentations and gathers references for industry analysts

Experience & Qualifications:

  • 12+ years of experience in reference management, sales, or client management in Healthcare technology industry

  • Experience in working with and presenting to c-level clients

  • Demonstrated ability to relate technical and business concepts to executives and user needs

  • Strong project management experience required

  • Strong interpersonal, oral, and written communication skills

  • Ability to work cross-functionally with high level of collaboration

  • Strong business acumen

  • Willingness to travel.


  • B.S. or B.A. required

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

ID: 1-31286

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