Luxottica LensCrafters - Team Lead in Burlington, Massachusetts
Requisition ID: 39402
Store # : 000325 LensCrafters
At LensCrafters, we love eyes and we care about the people behind them.
LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.
With a career at LensCrafters, you’ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you’ll be helping people look and see their best.
The Team Lead creates exceptional value in the lives of customers & patients by delivering Signature Customer Experiences. Ensures customers & patients are always delighted by performing the key steps of our service model. Assists in the achievement of store success by managing key optical & lab processes & systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
Conveys a commitment to providing unsurpassed customer service by performing the Company Sales & Service Process.
Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
Assists customer in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
Strives to achieve "Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
Acts as a responsible alternate store key holder.
Brings associate opportunities to the attention of management directly & in a timely manner.
Custom fits glasses & precisely places prescription in lenses.
Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
Edges & mounts only when needed & within company guidelines.
Ensures finished eyewear meets optical standards & customer requirements.
Ensures associates complete EIP training, & routinely conducts eyewear inspections with excellence.
Timely completes & files store & lab paperwork thoroughly & accurately. Ensures that associates are trained & skilled in doing the same.
Ensures approved safety programs are implemented & maintained consistently per standards. Creates a safe working environment for all. Demonstrates safe work practices.
Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.
Strong optical & retail experience
Knowledge of current optical theory & merchandise
Strong communicator & listener
Strong inter-personal skills
Strong basic math skills
Problem solving ability
Familiarity with cash register, computers & calculators
Leadership & training experience
Edging & mounting experience
Basic optics knowledge & optical measurement experience
Knowledge of current store merchandise & lens options
State licensure (if applicable) &/or ABO Certification in non-licensed states
LensCrafters Final Eyewear Inspector Certification
LensCrafters Quality, Fitting & Adjusting Program
Optical machinery/instruments experience
Customer service experience
AccuFit Digital Measurement System certification
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Retail Management Retail Management