Children's Hospital Boston Program Coordinator II in Boston, Massachusetts

Title Program Coordinator II

Department Patient Services-Patient Care Operations

Job Posting Description

At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As the teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Department of Patient Services organization and discover how your talents can change lives. Yours included.

This Program Coordinator II will:

  • Supervise, perform and oversee administrative functions of the department, including maintenance and monitoring budgets and developing and implementing unit administrative procedures and systems.

  • Select, train, supervise and evaluate work of support services personnel.

  • Analyze, evaluate and prepare recommendations to enhance efficiency and productivity of operations.

  • Develop, execute and oversee work designed to improve the experiences of patients and families across the BCH enterprise.

  • Oversee multiple projects that successfully support the development, implementation and timely execution of rapid-test and long-term implementation of programs and strategies to improve the patient and family experience.

  • Utilize performance measures, such as Pediatric HCAHPS, staff engagement/competency training and other surveys, as well as all other methods of obtaining patient and family experience feedback to help measure patient and family experience.

  • Identify best practices and best principles and hardwire successful initiatives and develop action plans for experience design and improvement.

  • Conduct on-going best practice research to gain new learning and identify areas of growth/improvement

  • Promote excellence in care through direct interaction, education, observation, and ongoing evaluation of data including family and employee satisfaction, patient outcomes and feedback from other members of the health care team.

  • Execute a process of routinely analyzing and communicating patient and family experience scores, metrics and feedback from multiple sources (surveys/comments, focus groups, direct observation, FAC/TAC, Family Partners, etc.)

  • Maintain and update project communications, reports, SharePoint sites, Network file drives, paper files, newsletters and/or email lists.

  • Coordinate meetings and events (scheduling, facility logistics), and organizie meeting and conferences, draft agendas, create minutes and distribute meeting communications; travel arrangements, payments and invoices.

  • Support relationships with key vendors to ensure adherence to contract deliverables related to products, services, analytical support and industry and competitive intelligence.

  • Participate in multidisciplinary forums in order to problem solve and facilitate planning in departmental and hospital committees as requested.

To qualify you must have:

  • The level of knowledge typically acquired through completion of two years of occupationally‑specific education or an Associate's degree or a closely related field and three to five year’ s experience.

  • The analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in‑depth, experienced‑based knowledge.

  • Excellent communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, or well‑developed writing skills.

This position is benefits eligible.

BCH is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Status Full Time

Shift Day

Schedule (i.e. Mon. - Fri.) Mon-Fri

Standard Hours per Week 40

AutoReqId 43875BR