Boston Medical Center Patient Safety Risk Manager in Boston, Massachusetts

Patient Safety Risk Manager

Boston, MA


Job ID 4942849 Date posted 06/21/2017

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

The Patient Safety Risk Manager is responsible for managing in the development, implementation, and coordination of a highly visible, proactive institution-wide program to maximize the safety of services delivered to BMC patients. The Manager proactively identifies and reduces risk of patient harm, learns from individual cases, identifies risk trends, and actively educates leaders, administration, clinicians and staff regarding methods to maximize patient safety and simultaneously reduce professional liability claims.

  1. Manage a facility-wide Patient Safety Risk Management System focused on the identification, investigation and reduction of risk with the objective of minimizing professional Liability claims.

Oversees investigation of patient/visitor incidents that have the potential for litigation and financial loss. Ensures that all information necessary to prepare for the analysis and defense of claims is collected and provided to the Director of Claims. Oversee and participates in the 24/7 on-call system of accessibility by staff to provide immediate consultation, mitigation and recommendations in responding to adverse events. Facilitate performance of risk assessments of various departments and clinical services to identify areas of potential/actual exposure and coordinate corrective action plans. Develop patient safety risk management reports for the Boards of BMC and BMCIC, senior management, clinical leadership and external boards and agencies as appropriate. Prepare and present reports, cases, benchmarking data and other educational information to the BMC Claims Committee. Investigate and analyze actual /potential adverse events for quality improvement opportunities as well as identification of liability/legal action. Ensure that the Director of Claims is notified regarding all potential liability actions in a timely manner. Actively collaborates with and facilitates work of the Director of Claims and all leaders and staff of BMCIC. Oversees the timely preparation and submission of Reports of Investigation to the Director of Claims in support of the goals of BMCIC. Take steps to assure that risks are minimized through follow-up and actions on any regulatory/insurance survey and report recommendations or deficiencies. Maintain awareness of legislative and regulatory activities related to health care risk management. Actively participate in the development, revision and maintenance of policies needed to prevent or reduce loss exposure. Ensure that all necessary steps to communicate patient safety risk management policies and procedures to all employees, including presentation of patient safety risk management educational programs for BMC personnel and physicians. Facilitate design and presentation of recurring educational programs on patient safety and risk management for all leaders, employees and physicians. Assist clinical chairs and department chiefs to design risk management programs specific to their individual areas. Manages an electronic database for tracking patient safety events. Analyze data to identify trends and opportunities to improve patient safety and report findings. Develops and maintains understanding of relevant patient safety sciences including but not limited to culture of safety, accident causation, and human factors engineering Maintain awareness of legislative and regulatory activities related to patient safety and health care risk management.

  1. Manage regulatory activity associated with Serious Reportable Events for DPH and BORM. This includes but is not limited to:
  • Maintain ongoing awareness of rapidly evolving rules, regulations and laws needed to keep BMC in compliance with all external stakeholder requirements.

  • Track and trend Serious Reportable Events (SRE) and Adverse Events.

  • Review SRE dashboard monthly for accuracy.

  • Co-chair the Patient Safety Steering Committee.

  • Completion of BORM Annual and Semiannual reports.

  • Annual revision to the Patient Care Assessment Committee plan.

  • Timely reporting to DPH and BORM.

  • Respond to agency requests and create corrective action plans if needed.

  • Oversight of onsite regulatory reviews including notification to leadership and written summary of events.

  1. Other duties as assigned by Director of Patient Safety, Risk Management and Regulatory Compliance.


Bachelor’s Degree required. Graduate degree (Masters or Doctorate) preferred.

Clinical degree required (e.g., RN, PharmD, RPh, RRT)


CPHRM preferred.


Requires at least 5 years of direct clinical care. Relevant risk management experience preferred.


  • Must have interpersonal skills necessary to deal effectively with a administrative and clinical leadership, staff, Clinical Chairpersons, and other healthcare professionals

  • Ability to effectively interview individuals and groups from diverse professional backgrounds

  • Maintain strictness confidentiality of information

  • Ability to collect event information and organize into a coherent narrative

  • Highly self-motivated. Ability to manage multiple projects simultaneously and adhere to work deadlines.

  • Ability to inspire trust and be seen as someone who provides support and assistance

  • Excellent verbal and written communication skills.

  • Excellent presentation skill including ability to speak before large audiences and prepare and provide Power Point presentations.

  • Excellent computer skills including Microsoft Office; ability to learn new computer applications such as adverse event reporting software (STARS).