Children's Hospital Boston Patient Experience Representative (Gastroenterology/Nutrition) in Boston, Massachusetts

Title Patient Experience Representative (Gastroenterology/Nutrition)

Department Ambulatory Services

Job Posting Description At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed GI/Nutrition Department and discover how your talents can change lives. Yours included.

The Patient Experience Representative will be responsible for:

  • Supporting a group of GI/Nutrition Physicians' Administrative Assistants.

  • Answering busy phone lines, scheduling and assisting families with Administrative Issues.

  • Updating demographic and fiscal information.

  • Rescheduling and canceling patient appointments.

  • Scheduling studies and lab tests.

  • Preparing new patient information for scheduled appointment by calling outside providers for information and scanning into systems.

  • Obtaining prior authorizations and insurance verification.

  • Performing routine clerical duties, such as faxes, photocopying materials and distributing documents.

To qualify, you must have:

  • A high school level of educational development and one to two years of previous experience in a customer service setting or experience in a health care setting.

  • One year of proven customer service skills and a Bachelor’s degree, preferred.

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • The analytical skills and judgment to interpret data and take the appropriate action in circumstances.

  • The ability to work with diverse internal and external constituencies.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Status Full Time

Shift Day

Standard Hours per Week 40

AutoReqId 44340BR