Boston Medical Center Operations Manager - Cardiovascular Medicine and Cardiothoracic Surgery - (FT, 40 hrs, Days) in Boston, Massachusetts

Operations Manager - Cardiovascular Medicine and Cardiothoracic Surgery - (FT, 40 hrs, Days)

Boston, MA


Job ID 4942843 Date posted 06/21/2017

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Directs and coordinates operations, administrative and clinical services for assigned clinical practice(s). Provides day-to-day oversight and supervises all administrative and non-clinical support staff to ensure optimal operations, highly functional business systems and quality patient care. Provides administrative oversight, business management, and program development; ensures optimal patient access, customer satisfaction, and cost-effective management for all practices. Identifies opportunities to increase patient volume, services while controlling expenses. Establishes work procedures and standards to improve efficiency and effectiveness in all practices.Essential Duties and Responsibilities

  • Works with the practices and the management team to develop and implement long and short range business plans for practices. Meets regularly with the appropriate clinical leaders in each practice.

  • Analyzes information, develops strategies to improve operations and enhance service delivery; implements changes in conjunction with and advise from the management team. Acts as the liaison with other hospital departments to resolve problems that interfere with the efficient operation of the practices.

  • Develops practice performance standards in conjunction with the management team. Monitors practice performance regularly against those standards and prepares and implements steps to bring the practice into conformance with those standards. Develops management reports to measure provider productivity, assesses patient demand for services, determines patient satisfaction and otherwise evaluates the effectiveness of the practices’ operations. Develops and implements cost-effective operational adjustments as appropriate to enhance practice efficiency.

  • Controls purchase and distribution of supplies in the practices. Establishes and maintains inventory system of supplies. Works with providers and vendors to procure cost-effective purchases and provide inventory control.

  • Attends management meetings, and participates in other hospital committees as required. Complies with BMC managerial expectations, such as regular attendance at managers’ meetings, safety training, annual diversity training, etc.

  • Calls, prepares agenda for, and participates in monthly meetings with all practice personnel, in consultation with the management team. Prepares follow-up work plans to items discussed at the practice meetings, and monitors completion of identified projects and tasks. Communicates BMC and/or practice priorities and essential information to staff on a regular basis.

  • Participates in practices’ and hospital-wide quality assurance activities. Leads practices, efforts in continuous quality improvement by involvement in teams as appropriate and by supporting changes recommended through the continuous improvement process. Participates in establishing and implementing quality assurance standards.

Education and Experience Requirements

  • Bachelor's Degree or equivalent plus 5 years of related experience (will consider equivalent combination of formal education and experience, i.e. HS/GED plus 9 years related experience or Associates plus 7 years related experience).

  • Requires a minimum of 5 - 7 years in a hospital or healthcare setting with prior experience of healthcare finance, professional billing and practice management.

  • Three (3) years previous clinical, supervisory, and budget experience required.

  • Ability to work collaboratively in medical matrix team, and the ability to adequately represent needs of medical services, and work with multiple physicians of numerous specialties.

  • Comprehensive knowledge of clinical operations, hospital financial and human resources policies and procedures.

  • Excellent understanding of hospital and physician reimbursement as well as applicable external regulations and legal requirements.

  • Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.

  • Able to prioritize and manage multiple projects simultaneously and produce expected results.

  • Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications.

  • Excellent oral and written communication skills.

  • Demonstrated critical thinking, analytical and problem-solving skills