New England Baptist Hospital IT Clinical Informatics Analyst, (Full Time, 40 Hours, Day Shift) in Boston, Massachusetts

IT Clinical Informatics Analyst, (Full Time, 40 Hours, Day Shift)


Boston, MA

Category: Information Systems

Department: EMR Clinicals - 823200

Position Type: Regular

Shift: Day Shift

Hours Per Week: Full time 40 hours per week

FT/PT/PD: Regular

Postion Summary:

Under the direction of the Director of Clinical Applications, the Clinical Informatics Analyst is responsible for managing clinical applications for NEBH. The role is responsible for managing the day to day operations of the Clinical Applications; providing support to end users for incidents including rotating on-call support; reviewing change requests, analyzing and recommending appropriate system changes, and implementing those changes into the system; providing training to end users and maintain documentation. This also includes the responsibility of supporting upgrades, projects implementing new functionality, routine maintenance. The Clinical Informatics Analyst should be knowledgeable of Soarian Clinical applications including documentation, orders, medications, etc. RN/BSN required

Principal Duties and Essential Functions:

  • Exemplifies the values of New England Baptist Hospital and the ROSE Philosophy

  • Complies with all NEBH policies and the Code of Excellence

  • Maintains a safe and clean work environment

  • Any other function or responsibility as assigned


  • Provides first line customer support for incidents (including on-call support after hours and on weekends per the on call rotation schedule).

  • Participate in all levels of troubleshooting of Soarian Clinicals, Critical Care and MAK

  • Conducts root cause analysis for incidents, and implements fixes

  • Participate in monthly maintenance as required for testing or system checkout

  • Conduct routine maintenance activities as directed

  • Implements changes as directed by the Director of Clinical Applications, following change management policies.

  • Performs basic system modifications according to the prepared specifications, including functional adaptations, profiles, documents, and reports, as well as identifying procedural requirements


  • Provides subject matter expertise of the clinical domain; acts as a decision maker for their designated functional area of expertise Participates in major projects as required, including system upgrades and new functions like CPOE roll out.

  • Responsible for following a standard approach for System Development Life Cycle (SDLC) for project requests, due diligence and planning including identifying requirements, developing/documenting requirements, building the system, testing and training

  • Participates in Process Design Teams as required and provides subject matter expertise as it relates to technical and/or operational solution requirements

  • Determine procedural requirements for the system; complies with development standards and procedures

  • Defines test parameters and assists in conducting system testing; assists in developing test plans for conversions, interfaces and reports, including Test Conversion/Backload, Unit Test of Reports and Report routing, Integrated Test, Performance and Network Test, and Control Conversion/Backload

  • Develops and maintains a basic understanding of the capabilities of Soarian Workflow and Rules Engines

  • Documents and analyzes business, clinical, and operational processes

  • Understands, assesses, and translates NEBH clinical state (both current and desired as applicable) into solution requirements

  • Identifies and evaluates the process change requirements and proactively engages with NEBH departmental and leadership resources to secure sponsorship for operational changes

  • Learns the system applications and clinical and operational processes in preparation for training others by participating in system design and build activities and attending the core trainer sessions

  • Prepares user training materials and agendas for end- user training sessions, incorporating departmental procedures; develop end-user proficiency tests, reviewing specific functions by department


RN/BSN REQUIRED. Bachelor's Degree required. Master's Degree Preferred.

Knowledge, Skills & Experience:

  • Bachelor’s degree in Computer Science or Information Systems or equivalent

  • Minimum 3 years of recent information services experience working in IT and managing IT applications, infrastructure

  • Must have a thorough understanding of hospital operations, financial, administrative and clinical; Experience supporting common applications, and related peripheral devices is essential

  • Must have the ability to acquire knowledge on new applications technologies through research, mentoring, and managing other resources, and to transfer that knowledge to assigned staff through direct training, documentation and mentoring

  • Effective verbal and written communications skills a must

  • Ability to use effective problem solving skills and excellent people skills is essential