Dana-Farber Cancer Institute Front Desk Associate - Friends' Place in Boston, Massachusetts

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

The Boutique Technician provides Durable Medical Equipment (DME) fitting services and image recovery services and items in the areas of cosmetology, compression therapy, mastectomy and general rehabilitation to patients and families. Educates and assesses needs of patients and families on the different support programs and services available. Assists in the development and implementation of processes and support programs as they relate to appearance changes from treatment. Adheres to all hospital and departmental policies regarding patient confidentiality and general program procedures.

  • Ensures proper patient identification and maintains patient safety, privacy, confidentiality and follows guidelines under HIPAA.

  • Under the direction of the clinical practice support management team, provides appointment scheduling ranging in accordance with department scheduling guidelines for new and/or existing patients.

  • Performs front desk check-in and check-out functions

  • Obtains detailed clinical information face-to-face, by telephone or electronically.

  • May provide basic information regarding the need for insurance referral(s).

  • Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.

  • Performs independent patient and outside provider call triaging and assists in directing patient flow.

  • Serves as a liaison between patient/family/provider.

  • Resolves issues directly or ensures appropriate management of call by others.

  • Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.

  • May be required to perform other duties as required by the clinical practice support team.

  • May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.

  • Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.

  • Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.

  • Prepares open and close provider schedules and handles daily schedule changes.

  • Enters data into patient care related databases.

  • May be responsible for mini-registrations, insurance verification and clinical intake for new patients.

  • May be required to perform other duties as required by the clinical practice support team.

  • Triage all incoming phone calls.

  • Offer financial counseling to all new patients and collaborate with FIO.

  • May navigate new patients and educate them about all available services.

  • Accepts additional responsibilities based on the changing needs of patients, families, staff and unit.

  • Participates in providing support programs for such issues as hair loss, breast surgery, and compression therapy.

  • May provide beauty, image infoamtion as needed.

  • Prepares encounter forms and ensures all necessary paperwork obtained.

  • Documents visits and follows-up with clinical care team as necessary.

  • Ensures safe and clean environment and maintains equipment and supplies.

  • Adheres to all hospital and departmental infection control procedures.

  • Participates and develops educational seminars and meetings as indicated.

  • Performs coverage as needed for customer service and daily operations.

  • Maintains high customer service standards set by the DFCI. Retail develops reputation for exceeding customer service expectations, which contributes to sales growth.

  • Experience with cancer patients and rehabilitation processes preferred.

  • Must be able to work a 40+ hour flexible week to include some weekend hours.

  • Demonstrated ability to work in fast-paced environment.

  • Must have strong human relation skills and the ability to communicate effectively.

  • Basic computer skills required.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

Job ID: 2017-8220

External Company URL: www.dana-farber.org