Boston Medical Center Care Coordinator - Psychiatry - (FT, 40 hrs, Days) in Boston, Massachusetts

Care Coordinator - Psychiatry - (FT, 40 hrs, Days)

Boston, MA


Job ID 5250929 Date posted 07/31/2017

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

The Care Coordinator is responsible for providing continued proactive outreach and care management of identified high risk Behavioral Health patients including identifying, facilitating and ensuring access to resources and social service benefits, developing a plan based on identified needs, monitoring the patient’s progress and utilization of care across the continuum, and advocating on behalf of the patient


Principal Duties

  • Develops individual care plan designed to address and meet patient needs in collaboration with other care providers

  • Provides resources or assistance as requested by other providers involved in the patients’ care

  • Conducts regular outreach to monitor and follow-up with patients

  • Complies with departmental, regulatory, and professional requirements for documentation and data collection. Submits department statistics and other records and reports within required time frames

  • Monitors the patient’s utilization of care across the care continuum, including Emergency Department visits and inpatient admissions

  • Conducts proactive outreach to high risk Behavioral Health patients to assess emotional and social problems, identify barriers to care, and formulates plan to ensure access to resources and to engage patients in continued care

  • Provides consultation regarding resources and services. Develops and maintains strong relationships with community to ensure patient access to necessary resources

  • Assists patients by linking them to a broad range of services, including, but not limited to, healthcare support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation, food pantries, and appropriate community resources

  • Utilizes the electronic health record and other IT interfaces as necessary to track and monitor patients

General Duties

  • Maintains strict protocols of all confidential or sensitive information

  • Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions

  • Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness

  • Attends hospital required and relevant training sessions or activities, as assigned

  • Provides a link between Psychiatry and departments within the Hospital

  • Provides other administrative and special project assistance as required or assigned

  • Maintains competency in areas of responsibility to ensure quality of care

  • Promotes a positive and collaborative work environment supportive of the hospital’s missions and goals

  • Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions

  • Assists in orientation/training of new staff members and volunteers

Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).



Requires at a minimum a Bachelor’s Degree in Social Work or Bachelor’s degree in a related field


None required, BSW or MSW preferred


Minimum of three years of relevant work experience. Healthcare experience is preferred.


  • Empathetic understanding of patients with complex social and medical needs and skilled in performing multicultural needs assessments and developing concrete service plans

  • Computer competency, inclusive of the ability to access and enter data

  • Demonstrated flexibility with client’s goals, evolving needs, and priorities

  • Sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors

  • Demonstrated critical thinking and problem solving ability

  • Knowledge of health, social, and community resources

  • Ability to work in a fast paced environment, inclusive of organizational skills, critical thinking, and problem solving abilities

  • Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families

  • Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team

  • Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population serviced, is preferred