Boston Medical Center Call Center Clinician- Boston Emergency Services Team - (PT, 24 hours, Rotating) (SEIU) in Boston, Massachusetts

Call Center Clinician- Boston Emergency Services Team - (PT, 24 hours, Rotating) (SEIU)

Boston, MA


Job ID 4922496 Date posted 06/17/2017

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

This is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provides resource information, receives and triages calls from patients and provides referral sources on behalf of individuals experiencing psychiatric crisis.

  • Masters degree in Nursing, Psychology or Social Work with appropriate state certification or license eligible

  • Six to twelve months’ experience in emergency psychiatry related clinical activities are required

  • Excellent interpersonal skills needed for interacting effectively with patients, professionals, etc.

  • Ability to work in a multidisciplinary team structure.

  • Ability to work in a multicultural environment.

  • Multilingual skills desired

  • Must demonstrate the knowledge and skills necessary to assess the needs of patients of all different age populations in order to provide care appropriately.