Kforce Medical Front Desk Receptionist in Bedford, Massachusetts

Kforce has a client in Bedford, Massachusetts (MA) that is seeking 4 Medical Front Desk Receptionists on a temporary to hire basis.Responsibilities:

  • Ensures all insurance, demographic, and eligibility information is obtained from patients and entered the system in an accurate and timely manner; registers patients in the system as necessary

  • Collects and reviews all patient insurance information and completes insurance forms; collects co-pays, deductibles and other out of pocket amounts at the time of visit

  • Confirms patient insurance verification and eligibility; obtains pre-authorization of services and/or referrals; assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations

  • Posts line items and adjustments to patient accounts; balances receipts, reconciles daily work batches and prepares audit trail; prepares deposits for bank as needed

  • Reviews Explanation of Benefits (EOB) for consistency

  • Submits files and processes all claims for payment; researches and resolves claim delay issues

  • Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary; resubmits claims and processes all insurance/patient correspondence; provides all documentation to expedite payment

  • Follows-up on assigned accounts; uses collection techniques to keep accounts current including monitoring for delinquent payments

  • Sets-up financial arrangements with patients as necessary

  • As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources

  • Experience in the health industry is preferred; customer service in a clinical setting is preferred; able to work in a high volume, fast paced work environment and perform and prioritize multiple tasks simultaneously

  • Keyboard and data entry skills required; computer experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work effectively with electronic work quality monitoring and electronic systems

  • Ability to deal effectively with verbally offensive and/or distressed patients and their families

  • Ability to learn how to accurately identify the correct insurance payor out of the constantly changing insurance products, each with potentially multiple and differing contracts applies to the patient being registered

  • Must have the interpersonal skills to deal effectively, cordially and compassionately with a diverse group of patients, physicians and other staff personnel

  • Must have strong customer service skills with the sensitivity and intuition to detect hidden stresses of problems with the ability to be resourceful and creative in their resolution; must maintain a high energy and positive outlook, as well as a calm an impartial response in dealing with a wide variety of complains, personalities, levels of stress, complicated situations, illness and urgent demands

  • Requires the employee to have experience with or the capability to be trained to a high degree of in analytical and complex problem solving

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:13.00Maximum Compensation:15.00